Get in Touch
Questions about an order? Need help with your experience? Just want to say hi? DM us on Instagram or drop us an email — we typically reply within a few hours.
@digitallovestory
DM us — the fastest way to reach a human
Email us
custom.gifts.digital@gmail.com
Usually replies within a few hours
Common Questions
I paid but didn't get my link — what do I do?
Your link appears on screen the moment payment clears, so try reopening the tab you paid in. If you've lost it, DM us on Instagram or email us with your order details and we'll resend it immediately.
Can I change the message or photos after buying?
Not yet — edits after purchase aren't supported currently. Reach out to us and we'll do our best to help.
How long does the link stay active?
Your experience link stays active for 6 months from the date of purchase.
Can I get a refund?
Since experiences are delivered instantly, we don't offer refunds for change of mind. But if there's a technical issue on our end, we'll make it right — just email us within 7 days.
Can I suggest a new experience idea?
Absolutely — DM us on Instagram or email us. We love building new ones!