Privacy Policy

1. Who We Are

Digital Love Story (“we”, “us”, “our”) is an online platform that lets you create personalised interactive digital gifting experiences — proposals, anniversary surprises, birthday messages and more — and share them as a single link with your loved ones. We are based in India and our services are primarily intended for users in India.

2. Information We Collect

When you use our service we collect:

• Content you provide— recipient's name, age, your personalised message, sender name, and any other text you enter into the customiser form.
• Photos you upload — images you add to your experience (e.g. memory photos for the birthday or photo puzzle product). These are uploaded to and stored on Cloudinary (see §5).
• Payment information — we do not store your card or UPI details. Payments are processed entirely by Razorpay; we only receive a transaction reference ID to confirm your purchase.
• Technical data — basic server logs (IP address, browser type, timestamp) generated automatically when you visit our site.

3. How We Use Your Information

• To create and deliver your personalised digital experience.
• To verify your payment and maintain an order record.
• To host your uploaded photos so they appear inside your experience link.
• To diagnose technical issues and improve our platform.

We do not use your information for advertising, sell it to third parties, or use it to contact you for any purpose other than fulfilling your order.

4. Legal Basis for Processing

We process your personal data on the basis of contract — i.e., to fulfil the digital product you purchased — and our legitimate interestin operating and improving the service. We do not rely on consent for core order fulfilment, but we will always respect opt-out requests for any optional communications.

5. Third-Party Services

We rely on the following trusted third-party providers:

6. Data Retention

We retain your order data (text inputs and photo URLs) for 6 monthsfrom the date of purchase so that your shareable experience link remains active. After 6 months, order data is automatically deleted. Uploaded photos on Cloudinary may be removed earlier if storage limits are reached, after which affected experience links will no longer display images.

7. Data Security

All data is transmitted over HTTPS. Our database uses row-level security (RLS) so data is only readable by our server-side APIs, never directly from the browser. We do not store payment credentials. While we take reasonable precautions, no internet transmission is 100% secure and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate information.
• Deletion — request that we delete your order data and any uploaded photos.
• Portability — receive your data in a machine-readable format.

To exercise any of these rights, email us (see §10). We will respond within 30 days.

9. Children's Privacy

Our service is intended for adults. You must be 18 years or olderto place an order, make a payment, or upload content to Digital Love Story. Under India's Digital Personal Data Protection Act, 2023, anyone below the age of 18 is treated as a child, and we do not knowingly collect personal data from anyone under 18.

Photos that include minors.Our experiences are often gifts between family members and friends, so an uploaded photo may show a person under 18. If you upload such an image, you confirm that you are that person's parent or legal guardian, or that you have permission from their parent or legal guardian to share it with us.

The recipient's age you enter in the customiser is used only to personalise the wording of your experience (e.g. “Happy 21st!”). It is never used for profiling, tracking, or advertising — we do not run advertising or behavioural tracking of any kind, and we do not direct any marketing at children.

If you believe we hold personal data belonging to a child that was provided without the consent of their parent or legal guardian, email us at custom.gifts.digital@gmail.com and we will delete it promptly, and in any event within 30 days.

10. Contact Us

For any privacy-related queries, requests, or complaints, please reach out at:

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the service after changes constitutes acceptance of the revised policy.